Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

• My credit card show a charge but I never received my tickets?

Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.

Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the "button" for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats in your shopping cart before making the purchase.
  4. Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

  • E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

 

WHAT TO KNOW ABOUT RETURNS

What to expect if you need a refund or cancellation

 

Thank you for purchasing through ETICKETSPRO, operated by eticketspro Inc., its affiliates, agents, and representatives (collectively referred to as “eticketspro,” “we,” “us,” or “our”).

  

Please read this policy carefully before completing your purchase.

 

1. ALL SALES ARE FINAL

All ticket purchases made through eticketspro Sites are final and non-refundable.

Tickets are considered non-returnable goods due to their time-sensitive and unique nature.

  

2. NO RETURNS OR EXCHANGES

We do not accept returns or exchanges for tickets once purchased, including but not limited to:

  • Change of mind

  • Scheduling conflicts

  • Travel issues

  • Weather conditions

  • Artist or performer changes

  • Event delays or venue changes

  

3. EVENT CANCELLATIONS

Refunds will be issued only if:

  • The event is officially canceled and

  • The event organizer authorizes refunds

In such cases:

  • Refunds will be issued to the original payment method

  • Service, processing, and delivery fees are non-refundable, unless required by law

  

4. EVENT POSTPONEMENTS OR RESCHEDULING

If an event is postponed or rescheduled:

  • Tickets will remain valid for the new date

  • No refunds will be issued unless expressly authorized by the event organizer

  

5. INVALID, LOST, OR STOLEN TICKETS

eticketspro is not responsible for:

  • Lost or stolen tickets

  • Tickets damaged, altered, duplicated, or misused

  • Tickets purchased through unauthorized sellers

Such tickets may be voided without refund.

  

6. DENIED ENTRY

No refunds will be issued if entry is denied due to:

  • Failure to comply with venue or event rules

  • Late arrival

  • Intoxication or prohibited behavior

  • Invalid or altered tickets

 

7. CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback or payment dispute does not entitle you to a refund.

eticketspro reserves the right to:

  • Contest chargebacks

  • Suspend or terminate accounts associated with disputed payments

  

8. LEGAL EXCEPTIONS

Nothing in this policy limits your rights under applicable consumer protection laws. Refunds may be issued when required by law.

9. POLICY CHANGES

eticketspro reserves the right to modify this Return & Refund Policy at any time. Updates take effect immediately upon posting to the eticketspro Sites.

 

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up. Click on the "Sign In" menu and sign up.
  • If you have already signed up, login using your email address and password and go to the "My Account" page from the menu, to set your mailing list preference.

Privacy & Cookie Policy

 

 

HOW WE USE YOUR PRIVACY AND COOKIES

Information about your privacy, data, and cookie usage

 

Welcome to ETICKETSPRO. This Privacy & Cookie Policy explains how eticketspro Inc., its affiliates, agents, and representatives (collectively referred to as “eticketspro,” “we,” “us,” or “our”) collect, use, store, disclose, and protect your personal information when you access or use the eticketspro website, services, and related platforms (collectively, the “eticketspro Sites”).

 

By accessing or using eticketspro Sites, you agree to the terms of this Privacy & Cookie Policy.

 

1. INFORMATION WE COLLECT

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Ticket purchase or resale details

  • Account credentials

You agree that all information you provide is truthful, accurate, complete, and up to date.

 

b. Automatically Collected Information

When you use eticketspro Sites, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring URLs

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Process ticket purchases and resales

  • Verify payments and prevent fraud

  • Communicate with you regarding transactions and services

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

  • Enforce our Terms and Conditions

eticketspro is not responsible for any legal non-compliance resulting from inaccurate or false information provided by users.

 

3. VERIFICATION & ACCOUNT RESTRICTIONS

If we are unable to:

  • Verify the information you provided

  • Authenticate tickets or documents

  • Receive payment authorization

we reserve the right to cancel tickets, suspend accounts, or restrict access to eticketspro services, without liability.

 

4. USER CONTENT & PUBLIC INFORMATION

Any content you submit or post on eticketspro Sites (including reviews, comments, listings, or messages) is considered non-confidential and non-proprietary.

By submitting content, you grant eticketspro the right to:

  • Use, display, reproduce, and distribute such content

  • Allow third parties to access or use such content

 Do not post personal contact information publicly, including:

  • Home address

  • Phone number

  • Email address

  • Personal identifiers

Posting such information is done at your own risk, and eticketspro assumes no liability for misuse by third parties.
(Note: Limited contact information may be displayed for licensed ticket resellers as required for resale transactions.)

 

5. COOKIES & TRACKING TECHNOLOGIES

eticketspro uses cookies and similar technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze site traffic and performance

  • Enhance user experience

a. Types of Cookies We Use

  • Essential Cookies – Required for site operation

  • Performance Cookies – Help us understand site usage

  • Functional Cookies – Remember preferences

  • Analytics Cookies – Improve services and marketing

You may control or disable cookies through your browser settings. However, disabling cookies may affect site functionality.

 

6. THIRD-PARTY DISCLOSURES

We may share your information with:

  • Payment processors

  • Event organizers and venues

  • Licensed ticket resellers

  • Legal or regulatory authorities when required by law

eticketspro is not responsible for how third parties use information disclosed in accordance with this policy.

 

7. DATA SECURITY & BACKUPS

We take reasonable measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

eticketspro is not liable for data loss, system failures, or unauthorized access.
Users are strongly encouraged to maintain their own backups of submitted information.

 

8. CHILDREN’S PRIVACY

eticketspro Sites are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. Any unauthorized collection may result in account termination.

9. POLICY UPDATES

eticketspro reserves the right to modify this Privacy & Cookie Policy at any time. Updates take effect immediately upon posting. Continued use of the site constitutes acceptance of the revised policy.

 

Is Buying on this site Secure

Purchasing on this site is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • We use SSL (Secure Socket Layer) technology so your personal information (including credit card number) will be encrypted during the transfer to server.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    You are on a secure (SSL) page if:

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" icon will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).